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Terms & Conditions

Please read all these terms and conditions.


These terms and conditions will apply to the provision of services to you (the Customer and/or the Hirer), and ourselves, (the Supplier) Elizabeth Boon trading as Boon and Bloom of 6 Wattle Close, Sileby, Leicestershire LE127WU;

‘Fee’ means the fee which you agree to pay for the supply of the Services, by us, on these terms and conditions;

‘we’, ‘us’ or ‘our’ is a reference to Boon and Bloom(as defined above);

‘you’ or ‘your’ is a reference to you, the Customer and/or Hirer, to whom we are supplying goods and/or services and who is required to pay for the goods and/or services which we supply to you;

‘Order Form’ means the Order Form which you can request a copy of by calling us on 07540882676, emailing us at

‘Services’ means the goods and/or services, including advice or assistance, opinions, and  recommendations, which you wish to obtain from us, the installation or provision of flowers or other items and/or other goods and/or services which we will provide to you in connection with your Order.  The precise Services which we will be providing to you will be stated in your Order Form with such additions or amendments we and you may agree from time to time.

Contact Details

Our contact details are:

Mobile: 07540882676;


Postal address: Boon and Bloom of 6 Wattle Close, Sileby, Leicestershire LE12 7WU.

All estimates given by, and contracts made with, Boon and Bloom, are subject to these terms and conditions.

By accepting an estimate and confirming an Order with us you agree to be bound by these terms and conditions.

Entering into a legally binding contract

A contract between you and us will come into being when we notify you that we have received your booking fee and signed terms and conditions, as set out below (making an order). If you have any questions concerning them please ask us.

You should keep a copy of these terms and conditions for your records.

Making an order

When you place an Order, by returning the signed terms and conditions and paying the booking fee, you are making an offer to buy the Services which you have specified in that proposal at the price stated for them by us. At this stage there is not a binding contract between you and us.

When we have received your signed terms and conditions , if we accept your Order, we will acknowledge and confirm that by email. The Order Acceptance (for online orders from our shop) will provide details of what you have ordered, the price that will be charged, as well as other information about the progress of your Order and delivery information. At this stage there will then be a binding contract between you and us.

If you wish to add to your Order please contact us again to discuss, any additional Services will only be accepted when we have confirmed and updated your proposal. A copy of which will be emailed to you.


Proposals are valid for 14 days. 

An estimate for the cost of your flowers and any other items will be sent to you after your initial consultation, this is a guide price as you may make changes closer to the date the flowers or other items are required, in terms of type of arrangement and quantity.  Please note that we must have at least 21 days notice of any changes.

As we provide an estimate we may need to charge you a higher amount than stated in the estimate. This can occur for a number of reasons, in particular where:

what you require us to do changes, or the amount of work or Services you require us to provide increases or is different to what we and you agreed before we started performing the Services and as stated in the estimate; or

because the price of the relevant flowers and plants has increased; or

when we start performing the Services it becomes apparent that the amount of Services we will need to perform or the type of work that is involved is different to what we agreed before we started performing the Services and we could not reasonably foresee this before we started performing the Services.

Where the amount of work involved is greater than that stated in an estimate the following will happen; we will not continue performing the Services and we will seek your approval to the extra amount that you will need to pay, unless it is not possible to contact you within a reasonable time or it is not safe not to carry out and finish performing the Services (for example, if Premises may be left in a dangerous condition or unprotected from theft if the Services are not completed).

Due to the nature of flowers and plants, their market price is not fixed, but will fluctuate depending on the weather and other economic factors. Should the cost of flowers for your Order increase by more than 10%, Boon and Bloom reserves the right to increase the prices given in our estimate to you to reflect this. We will of course contact you first to discuss this in greater detail.


We aim to carry out the Services by the dates and times we either agree with you or notify to you. If we do not start or complete performing the Services within a reasonable period from the date(s) we have agreed or notified then you may either choose either to continue to wait until we can start performing the Services or complete performing them or you can cancel the contract.

Where we have started performing the Services and you decide you wish to cancel the contract you will have to pay for any Services we have performed up to the date of cancellation and for any flowers or other materials or items which we have a legal obligation to pay for.

What is a reasonable period of time depends on the types of Services we will be performing and the length of time they will take to perform. For example, if you require a complex flower arrangement for an early afternoon event and we fail to start performing the Services before the afternoon then you may have the right to cancel.

Situations or events outside our reasonable control

In addition, there are certain situations or events which may occur that are not within our reasonable control (some examples are given below). Where one of these occurs we will normally attempt to recommence performing the Services as soon as the situation which has stopped us performing the Services has been resolved. In such circumstances there may be a delay (sometimes a substantial delay) before we can start or continue performing the Services.

The following are examples of events or situations which are not within in our reasonable control:

where weather conditions make it impossible or unsafe for us to perform any of the Services;

if flowers or other materials are not delivered on the date or at the time agreed with the supplier of those flowers or other materials (and it is not possible to obtain a replacement from an alternative supplier at all or within a reasonable amount of time, or the price charged by the alternative supplier is excessively higher than by the original supplier if ordered at short notice);

where you make a change in the Services you wish us to perform (and this results in, for example, us having to do further work or wait for new or different flowers or other materials);

where we have to wait for other providers of services (who have been engaged by you) to complete their work before we are able to perform the Services (or the relevant part of the Services dependent on the other provider if ordered at short notice);

where we are unable to gain access to the Premises to carry out the Services at the times and dates we have agreed with you;

where the areas in the Premises have not be readied by you as we and you have agreed in order for us to perform the Services;

for other some unforeseen or unavoidable event or situation which is beyond our control.

If the delay in us recommencing performing the Services will be excessive then we will offer you the option of either:

continuing to wait until we are able to recommence performing the Services, if you are required to make any payments during this period (for example if we and you have agreed that you will pay us in staged amounts) then we will not require you to make any of the payments required until we are able to recommence performing the Services; or

allowing you cancel the contract, if you choose this option then you will only have to pay for any Services we have performed up to the date of cancellation and for any items or materials for which we have a legal obligation to pay.

In the unlikely event whether either us, or our dependents find themselves in hospital when we are supposed to be carrying out the services to you, or in other cases where situations or events outside our reasonable control occur, it can become necessary to book a replacement florist to perform the Services. We will make every effort in making sure that a replacement florist will be able to perform the Services to the client’s satisfaction, within the style and price range requested by the client. Should such a scenario occur and a replacement florist was unable to be found, our liability will be limited to the payments made by you for the Services.

Booking Fee And Other Payments

A 10% deposit of the agreed proposal is required upon submission of your Order Form to secure your Order.  If you decide to cancel your Order (otherwise than within 14 days and in accordance with the details outlined in cancellations below) this Booking Fee is non-refundable.

If, after the expiry of the 14 day period, you decide to postpone the date of the event for which you have made your Order we will hold your Booking Fee for up to twelve months (12 months) until your event goes ahead, or if it is not possible for us to perform the Services on the new date chosen by you or if the new date chosen by you is longer than twelve months (12 months)  ahead then your Booking Fee will be forfeited.

The Booking Fee will be subtracted from the agreed Fee and this subtraction will be acknowledged on your final invoice.

Payment of the Booking Fee must be sent to us with your signed terms and conditions, We will not acknowledge your order until the Booking Fee has been paid.

Once the Booking Fee has been paid then the prices and dates are secure except as otherwise provided in these terms and conditions.

You will receive a final invoice approximately 6 weeks before the date when we are to provide the Services and payment of that invoice is required 30days before the event.

Payment is accepted by direct payment via internet banking. For other payment methods, please contact us.

Unless stated otherwise, all amounts stated (whether orally or in writing) are inclusive of VAT.

Availability of Flowers

All flowers are subject to availability and stringent quality checks. Whilst we try our best to source your chosen flowers, sometimes supplier problems or quality control can affect this. Boon and Bloom will however aim to warn you of this as soon as the issue becomes known, in order to discuss the best way forward.  However at times Boon and Bloom may have to substitute for the same value and quality without notice.

We do not guarantee specific stem types.